jiilve Privacy Policy — Your Information Is Our Responsibility

1.1 Information You Provide

When you register an account on jiilve, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may use the service)
• Valid email address
• Payment information (bKash, Nagad, or Rocket number — for transaction processing only)
• Your preferred username and password

1.2 Automatically Collected Information

When you use our platform, our servers automatically collect certain technical information:

• IP address and device type
• Browser type and version
• Page visit logs and session duration
• Cookies and local storage data (to maintain your session)
• Referrer URL (the page you came from)
• Gaming activity and bet history

1.3 Information from Third Parties

In some cases we may verify information from legitimate third-party sources, such as payment processors or fraud prevention service providers. This information is used solely for the security of your account and payment verification.

2.1 Providing and Operating the Service

The information we collect is primarily used to run jiilve's services smoothly:

• Account registration and management
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket)
• Providing bonuses and promotional offers
• Ensuring cashback benefits through the VIP program
• Resolving issues and providing 24/7 live chat support

2.2 Security and Fraud Prevention

jiilve is committed to protecting your account and financial information. To that end we:

• Secure all data transfers using SSL encryption technology
• Automatically monitor suspicious transactions
• Detect and prevent multiple accounts or fraudulent activity
• Prevent registration by minors (those under 21)

2.3 Improvement and Personalisation

We analyse usage patterns to make your gaming experience better and more enjoyable. This allows us to improve platform performance, add new features, and recommend games according to your preferences.

2.4 Communication and Notifications

We may contact you regarding the following:

• Important account-related notifications and security alerts
• Transaction confirmation messages
• Promotional offers and bonus information at your request
• Notice of changes to platform policies

You may unsubscribe from promotional emails at any time.

3.1 Security Measures

jiilve follows industry-standard technology and practices to protect your personal information:

• All data transfers secured through 256-bit SSL/TLS encryption
• Use of password hashing and salting technology
• Regular security audits and vulnerability testing
• Limited access policy — only authorised staff may view sensitive information
• Firewall and intrusion detection systems

3.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide the service. Even after an account is closed, we may retain certain information for a defined period to meet regulatory or legal obligations. Transaction records are kept for financial audit purposes.

3.3 Response to a Data Breach

If there is any reason to believe the security of your information has been compromised, jiilve will promptly:

• Send a notification email to affected users
• Strengthen the security of the relevant accounts
• Conduct an investigation to identify the cause of the incident and resolve it

4.1 We Do Not Sell Your Information

jiilve does not sell, rent, or commercially transfer your personal information to third parties under any circumstances. Your privacy is central to our business model.

4.2 Sharing with Service Partners

To provide the service, we may share limited information with trusted partners:

• Payment processors: Only the information necessary to complete transactions with bKash, Nagad, and Rocket
• Game providers: Technical session information for game operation with Pragmatic Play, Evolution Gaming, JILI, Spribe, and other game developers
• Technology service providers: Security, hosting, and analytics providers — who operate under strict confidentiality agreements

All of these partners are required to comply with our privacy standards and may not use your information for any other purpose.

4.3 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• As part of a court order or valid legal process
• To assist government authorities in investigating money laundering or fraud
• To protect the property or safety of other users or third parties

In such circumstances we always try to provide only the minimum information necessary within the bounds of the law.

5.1 What Are Cookies and Why We Use Them

Cookies are small text files stored on your device. jiilve uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions, storing security tokens, and remembering language preferences
• Functional cookies: Storing your preferred game categories, balance display, and interface settings
• Analytics cookies: Anonymous usage statistics to monitor and improve platform performance

5.2 Cookie Control

You can control cookies through your browser settings. Please note that disabling essential cookies may cause the service to not work properly. Most browsers allow you to accept, reject, or delete cookies — refer to your browser's help section.

6.1 Data Access and Correction

Every user registered on jiilve has the following rights over their own information:

• Right of access: The right to know what information we hold about you
• Right of correction: The right to request correction of inaccurate or incomplete information
• Right of deletion: The right to request deletion of your personal information in certain circumstances
• Right to restrict processing: The right to ask that use of your information be limited for specific purposes
• Right to portability: The right to receive your information in a structured format

To exercise these rights, please contact our support team. We generally respond to requests within 30 working days.

6.2 Account Closure and Data Deletion

You may close your jiilve account at any time. When you request account closure, we will:

• Cancel your active sessions and bonuses
• Give you the opportunity to withdraw any remaining balance
• Delete unnecessary personal information beyond legal obligations
• Transaction records will be archived for a defined period

6.3 Responsible Gaming and Self-Exclusion

If you wish to take a break from gaming, please visit our Responsible Gaming page. When self-exclusion is activated, your information will remain secure and your account will be suspended for the defined period.

7.1 Age Restriction

jiilve is for those aged 21 or above only. We do not knowingly collect any information from or provide services to minors. Age verification steps are taken at the time of registration. If we become aware that information from a minor has been collected by mistake, we will delete it immediately and close the relevant account.

8.1 Updates and Notifications

jiilve may update this privacy policy from time to time. For significant changes, we will:

• Display the new update date at the top of this page
• Send a notification email to registered users
• Inform you of the changes when you log in to the platform

If you continue to use the service after the updated policy is published, you will be considered to have agreed to the new policy.