jiilve Terms and Conditions

General Introduction and Acceptance

jiilve is an online betting and casino entertainment platform operated for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between jiilve and its users. By using the jiilve website, application or any of its services, you automatically agree to all of these terms.

These terms apply to all types of services — including sports betting, casino games, live dealer games, fishing games and all other gaming services across the full scope of the jiilve platform.

Eligibility and Account Registration

2.1 Age Requirement

jiilve services are only available to individuals aged 21 or older. Use of this platform by minors is strictly prohibited. We may request the necessary documents to verify age at any time.

2.2 Registration Requirements

When creating an account, you must:

• Provide accurate and complete personal information.
• Use a valid and active email address.
• Create only one account — multiple accounts per person are prohibited.
• Operate the account in your own name and for yourself.
• Acting as a representative of a third party is prohibited.

2.3 Identity Verification (KYC)

jiilve conducts identity verification to maintain a safe and transparent environment. Verification may be required via a national ID card, passport or driving licence. Withdrawals may be delayed if verification is not completed.

Account Management and Security

3.1 Password and Login Security

You are solely responsible for the security of your jiilve account. You are encouraged to use a strong password and change it regularly. Do not share your login details with anyone.

3.2 Responsibility for Account Activity

You are responsible for all activity carried out through your account. Notify our support team immediately in the event of unauthorised use. jiilve will not be held liable for any actions taken by an unauthorised third party.

3.3 Accurate Information

If false, incomplete or misleading information is provided, the account may be closed immediately and the associated funds may be forfeited.

Deposit and Withdrawal Policy

4.1 Deposit Limits and Methods

jiilve currently supports deposits via bKash, Nagad and Rocket. The minimum deposit amount for all methods is ৳100. Maximum deposit limits are determined by each payment method and account level.

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳1,000. Withdrawals from fully verified accounts are generally processed within 1 hour. Funds must be withdrawn using the same method that was used to make the deposit.

4.3 Currency

All transactions on jiilve are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not supported.

4.4 Transaction Fees

jiilve does not charge any deposit or withdrawal fees of its own. However, payment service providers (bKash, Nagad, Rocket) may deduct fees according to their own terms.

Bonus and Promotion Terms

5.1 Welcome Bonus

New users can receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 earns a ৳1,200 bonus for a total balance of ৳2,200; depositing ৳18,000 earns a ৳10,000 bonus for a total balance of ৳28,000.

5.2 Wagering Requirements

All bonuses require a 15x wagering requirement. This means you must wager 15 times the total bonus amount before the bonus can be withdrawn. Bonus funds cannot be withdrawn until wagering is complete.

5.3 Bonus Abuse

If bonus abuse is found — such as collecting bonuses through multiple accounts or any form of manipulation — the relevant account will be closed and the bonus and winnings may be forfeited.

5.4 Promotion Validity

All promotions and bonus offers have a set expiry period. Unused bonuses will be automatically cancelled after they expire. The detailed terms of each offer will be stated on the relevant promotion page.

Gaming Rules and Fair Play

6.1 Game Results

The results of all games on the jiilve platform are impartial and determined through Random Number Generator (RNG) technology. There is no way to influence the outcome of any game. jiilve is committed to fair play principles.

6.2 Technical Issues

If a game is left incomplete due to a technical error, disconnection or any other reason, jiilve will make a decision in accordance with the relevant policy. The data recorded on the server will be considered final.

6.3 Game Restrictions

Certain games may be limited to specific regions or account levels. jiilve reserves the right to add or remove any game.

Prohibited Activities

The following activities are strictly prohibited on the jiilve platform:

• Playing games or placing bets through automated software, bots or scripts.
• Creating multiple accounts to collect bonuses.
• Using third-party betting strategies or systems to exploit the platform.
• Using the platform for money laundering or illegal purposes.
• Attempting to gain unauthorised access to another user's account.
• Exploiting platform vulnerabilities or bugs for an advantage.
• Conducting transactions using false or fraudulent information.
• Attempting to hack any part of the platform or introducing malware.

Responsible Gaming

jiilve believes that gaming is purely a form of entertainment. We are mindful of the health and wellbeing of our users.

• Set deposit limits to control your gaming activity.
• Use the option to take a temporary break for yourself.
• Deactivate your account for a set period through self-exclusion.
• If you notice signs of gaming addiction, seek help immediately.

For more information on responsible gaming, visit our Responsible Gaming page.

Privacy and Data Protection

jiilve is committed to protecting the privacy of your personal information. We use SSL encryption technology to keep your data secure.

Full details of how we collect, use and store your information are set out on our Privacy Policy page. By using the platform, you also consent to the privacy policy.

• Your information is not sold to any third party.
• Payment information is stored in encrypted form.
• Cookies are used to improve the user experience.
• You have the right to request access to or deletion of your information.

Limitation of Liability

jiilve endeavours to operate its platform smoothly, however jiilve is not liable in the following situations:

• If a game is disrupted due to an internet connection issue.
• If loss occurs due to a technical error on the part of a third-party game provider.
• If information is leaked due to the user's own negligence.
• Unforeseen or unavoidable circumstances (force majeure) such as natural disasters or attacks on server infrastructure.
• If services are restricted as a result of government regulation or legal action.

jiilve's maximum liability shall in no case exceed the total balance in the user's account at the time of the relevant incident.

Account Closure and Suspension

11.1 jiilve's Rights

jiilve may suspend or permanently close an account without prior notice for any of the following reasons:

• Violation of these terms.
• Suspicion of fraud or money laundering.
• Provision of false information.
• Compromising account security.
• Prolonged inactivity.

11.2 User Rights

You can request account closure at any time by contacting our support team. You will have the opportunity to withdraw verified funds before the account is closed.

Terms Amendment

jiilve reserves the right to amend these terms and conditions at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after any amendment will be considered as your acceptance of the new terms.

Visit this page regularly for updates regarding changes to the terms. The "Last Updated" date will always be displayed at the top of the page.

Contact & Dispute Resolution

13.1 Contact Methods

If you have any questions or concerns about these terms, contact us via our 24/7 Bengali live chat support or by email: [email protected]

13.2 Dispute Resolution Process

In the event of a dispute, please contact our support team first. We will endeavour to resolve any complaint fairly and promptly. If you are not satisfied with the support team's decision, you may submit a written request for formal dispute resolution.

13.3 Applicable Law

These terms and conditions shall be governed by applicable law. Any legal resolution of a dispute shall take place in a court of competent jurisdiction.